John Duesenberry
Author Archives: John Duesenberry

What to do to get rid of the bad smells from mold or pet urine.

Smell

Smell, Smell, Smell

The smell of mold is one of the most distinct in the world. Just last week there was a small issue in the office where some of our carpet got a little wet from rain. We get these calls all the time after rain. What do you do when you have something like that happen? We don’t like the types of health issues that can occur when you allow mold or pet smells to linger. That is why we use an Ozone Machine when drying out a wet area. An ozone machine works in the following way:

1.) Ozone, O3, is like peroxide. It has an extra oxygen molecule and wants to separate from the core bond.
2.) The third molecule separates and will then kill everything in it’s wake. Bacteria and Mold have no chance.

A step further

We don’t end there. We also odor eaters and other chemicals to kill off any remaining issues.

Have something that you like to use or want us to try. Leave a comment below.

How OUR systems and expertise can help the CLEVELAND, OH Landlord.

Systems

Our Systems at Work

We want nothing more than for you to feel secure in your investment. We differentiate ourselves not only through our computer systems but also by educating ourselves as part of out T.E.E. system. Each month we meet and discuss how we can improve our systems with the following:

1.) Reducing delays or waste.
2.) Employing sound scatter-site management
3.) Providing you peace of mind.

Do you have more questions or concerns? Please call us and let us know how we are doing at 440-220-7300

What to do if you are the victim of threats or abuse.

Abuse

Protecting yourself in the case of Abuse

This is a reality that a lot of us don’t ever want to face. The possibility that someone may hurt us whether through abuse or threats. Realty Trust Services does not condone abuse or threats of any sort between tenants, landlords and tenants, or outside persons. WE TAKE YOUR SAFETY SERIOUSLY. Here are some steps that you can take to protect yourself.

What is Abuse

The state of Ohio has a lot of laws that define what abuse is. They can be found online here:

Sexually Oriented
Ohio Laws and Rules

Abuse
Adult Protective Services

What you can do to help yourself and others

The first thing that you want to do if you are getting abused is get yourself out of the situation. IMMEDIATELY contact your local police department. You have the right to be protected. There are also several different places where you can find further assistance. The National Domestic Violence Hotline is available 24 hours a day, 7 days a week. You can contact them here:

Phone Number

1-800-799-7233

Website

The National Domestic Violence Hotline.

Realty Trust Services wants to make certain each of our tenants feel safe and secure at their home. It is of paramount importance that after a long day of work or taking care of the kids that you come home to a safe and secure place. YOU ARE IMPORTANT TO US.

Paperwork to be filed

There are a lot of laws that cover you in the case of something happening. Here are some links to help you:

Stalking and Sexually Oriented Offenses

Domestic Violence

Juvenile Protection Forms

There are many tools and places that you can contact in the case of domestic violence, abuse, or threats. Realty Trust Services is committed to having a safe living environment for each of it’s tenants.

Our End of Year accounting makes preparing your taxes easy.

Taxes

End of Year Taxes

There are some people that enjoy doing their taxes, I am not one of them. We simplify your taxes each year by providing summaries including your expenses that you can easily give to your accountant. We want you to have the piece of mind that comes with knowing that our systems simplify the process of filing taxes each year.

Please feel free to call us at any time at 440-220-7300

Why you need a GREAT collector for your property.

Collector

Why you need a Collector

When you first got into real estate investment it may not have occurred to you that it wasn’t always going to be passive or that you would have to be a collector. Real people require real attention and too often they want to make their problems, your problems. Collecting on your investment can be difficult and at times emotionally taxing. Part of what we do here at Realty Trust Services is take care of the following:

1.) Do the collections
2.) Making the phone calls
3.) Making the 3 Day Notices

We take away the emotions of it while also providing the technical and legal expertise needed. We remove the time consuming, form filing, and give you peace of mind.

Talk to us. We are available to answer your questions about being a collector and what we can do for you. Give us a call at 440-227-7300. You’ll be glad you did.

How Do We Lower Risk For Our Clients and What Warranties Do We Offer?

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Lowering the risk

The question that always comes up is “How do we reduce risk for our clients?”We serve two different groups here at Realty Trust Services, Landlords and Tenants. Landlords often take on a great deal of risk whenever they get a new tenant. We reduce that risk by getting into the following three attributes of good tenants:

1.) Do they make their payments on time?
2.) Do they do their due diligence when making payments?
3.) What is their income?

We could also reduce risk by charging large deposits, but ultimately that doesn’t help when it comes to a new tenant. I can charge a very high deposit or I can charge no deposit with a tenant that I trust. This is part of those CORE values that help us to reduce risk. How do we get there?

Reducing risk through our Core Values

So what do we do to reduce risk for you, our clients? We build a foundation of trust which is at the core of our THREE values:

1.) Transparency. We remain transparent to you throughout the process of managing your property, before we manage it, and in the case you move on from us after we manage your property. We understand that this is an investment for you today and tomorrow.

2.) Empathy. Understanding you. Putting ourselves into your situation and what you want. Empathy is Key to understanding who you are as a client.

3.) Education. We constantly strive for improvement. That means that we are constantly educating ourselves. On a monthly basis we are reading books as a group that will help us with the integral systems that better serve you.

The Warranties that we offer

Our warranties come down to one thing: 100% satisfaction guaranteed. We want you to be satisfied with the services that we offer to you. Our Warranties are:

1.) We start with a 1 Year Management Contract, however you may opt-out at any time with a simple 14 day notice. We only ask that you do so within a 14 days of the end of the month so that when the next billing cycle for your tenant comes the transition is smooth.

2.) A tenant warranty that is pro-rated based on the length of time your tenant lives on the property. Does your tenant live there only six months? Than your charge is 50% of the fee. Does your tenant only live there for three months? Then you pay 25%. It’s that simple.

3.) If we are unable to lease your property we will waive the next management fee under the following two conditions:

A.) 30 days after renovations have been completed or
B.) 30 days after the last tenant vacated the property.

Our 5 Point Service Guarantee

1.) All Correspondence will be responded to within 1 business day from your portfolio manager or Andy himself. If you call us on a Friday we will respond to you by the end of Business on Monday.

2.) Money will be wired to your account on time, every time. We do weekly payments via ACH and bi-monthly payments to owners via check. Guaranteed.

3.) No hidden surcharges. This ties in with one of our core values, Transparency. All of our charges are explained both in your contract and on our Pricing page. We will also send notification of maintenance costs to you.

4.) We offer 24 hour maintenance requests. That includes the ability to reach us at any time within 24 hours including for emergencies.

5.) If it comes down to it we handle the evictions. We will pay for the costs up front and then you can pay us back. We will use the Ohio Revised Code to evict tenants and use the proper methods to evict when absolutely necessary.

If at any time you feel as if though we have not met our 5 Point service guarantee you can simply request a refund on our monthly management fee.

If you want any more information please feel free to contact us in the comments below or by contacting us directly via phone at 440-220-7300

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