IMPORTANT!IN THE EVENT OF AN EMERGENCY OR AFTER HOURS/WEEKEND REQUESTSDO NOT SUBMIT INFORMATION VIA THIS FORMFor Emergencies* please call our Maintenance Department immediately!9:00 am – 5:00 pm | Monday – Friday (440) 427-0123 , ext. 120 or ext. 118Nights and Weekends (440) 427-0123 (select menu option #2)
*Emergencies are defined as posing a life-threatening situation, safety/health hazard or causing major property damage. These include fires, floods, plumbing leaks, drain back-ups, etc.If this is not an emergency, please continue completing the form below, thank you!
If your follow-up is urgent and causing personal and/or property damage please call our office and speak to one of our representatives as soon as possible.
(440) 427-0123 with ext 118, or ext 120
Do you have a disposal unit in your kitchen sink?
Is your sink backing up through the disposal?
If you answered yes to either of those questions, there are multiple at home methods you can use to avoid a chargeback on your ledger!
Important! DO NOT use drain chemicals
(these chemicals can eat away at the plastic material your disposer is made of)
What you will need:
First, make sure you turn the power off to your disposer/unplug it underneath your sink to prevent accidents or injury. Press the red reset button on the actual disposer unit – could be on the backside, out of view. Then try plunging the drain. Fill the sink up with about an inch or so of water so you will know if the clog has been cleared. Try the plunger cycle about 3 – 5 times.
Is your drain still clogged?
It is very common that many of our service calls in this area of repair come back as “user error” that result in an unfortunate chargeback to the tenant. To avoid this, there are a couple quick tests you should run at home first. These tests should only take about 5 – 10 minutes!
Double check the following before requesting service for your furnace. If you are unsure how to check, please click on the link for a quick informational video:
This is an audio test based on what you hear coming from your furnace. Once your thermostat is seat to heat and fan set to auto (digital), or if you have a dial thermostat and the dial is set to a temperature that is higher than the current interior temperature, pay attention to any noise you hear from your furnace. For example, do you hear the fan come on immediately, or after a short period of time? Do you hear other noises, and how loud or frequent are they?
*Please understand that after-hours or weekend repairs are not guaranteed outside of extreme emergencies. It is likely that necessary parts for repair are not available on weekends or after hours, so try to plan accordingly.
Disclaimer – 24 Hour Notice of Intent to Enter: Some repairs we are legally required to address on a very strict timeline as required by City regulations and the Ohio Revised Code. Please understand that these situations may not coincide with your availability.Common situations include, but are not limited to, health/safety hazards, life threatening situations, basement floods, city inspections and their subsequent compliance repairs. Often times in these situations, working out a day that fits is not possible, therefore we will email you a legal notice of intent to enter no less than a full 24 hours before the scheduled appointment. Any help from you in this matter is greatly appreciated!
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Copyright © 2021 Realty Trust Services - All Rights Reserved. We may send out a monthly newsletter if you contact us through our web form. Andrew W. Morris is a licensed real estate broker with the State of Ohio (BRK.2008004009). Realty Trust Services,LLC is registered with the State of Ohio as a real estate company (REC.2009001863). This page was last updated December 12, 2021.