IMPORTANT!

IN THE EVENT OF AN EMERGENCY OR AFTER HOURS/WEEKEND REQUESTS

DO NOT SUBMIT INFORMATION VIA THIS FORM


For Emergencies* please call our Maintenance Department immediately!

9:00 am – 5:00 pm | Monday – Friday (440) 427-0123 , ext. 120 or ext. 118

Nights and Weekends (440) 427-0123 (select menu option #2)

*Emergencies are defined as posing a life-threatening situation, safety/health hazard or causing major property damage. These include fires, floods, plumbing leaks, drain back-ups, etc.

If this is not an emergency, please continue completing the form below, thank you!

If your follow-up is urgent and causing personal and/or property damage please call our office and speak to one of our representatives as soon as possible.

(440) 427-0123 with ext 118, or ext 120

PESTS:

SINK/ GARBAGE DISPOSAL:

Do you have a disposal unit in your kitchen sink?

Is your sink backing up through the disposal?

If you answered yes to either of those questions, there are multiple at home methods you can use to avoid a chargeback on your ledger!

Important! DO NOT use drain chemicals

(these chemicals can eat away at the plastic material your disposer is made of)

What you will need: 

• A flashlight/ smartphone led light (to see a possible build-up of debris)
• A plunger (make sure it’s sanitary)
• An allen wrench (standard – ¼”)
• Needle-nosed pliers or long-handled tongs (to help remove larger debris that may be clogging the drain and to keep your hands safe)
• Toilet brush (make sure it’s sanitary – use this with dish soap if a bad smell is coming from your disposer at any time, leaving the rubber drain cover on while scrubbing in and out of the drain)

First, make sure you turn the power off to your disposer/unplug it underneath your sink to prevent accidents or injury. Press the red reset button on the actual disposer unit – could be on the backside, out of view. Then try plunging the drain. Fill the sink up with about an inch or so of water so you will know if the clog has been cleared. Try the plunger cycle about 3 – 5 times.

Is your drain still clogged?

1. Make sure the disposer is still unplugged from under the kitchen sink. (for older makes you may have to go to your fuse box to cut the power/flip the breaker off – should be the breaker labeled kitchen)

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2. Take your flashlight and aim it down the drain. Look for large amounts of debris that you can remove. (ie. may be peels from fruits like bananas, fatty strips of meat, vegetables, plastic, or even silverware. Make sure the power is off to the disposer before anything goes down into the disposer!)

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3. Take the pliers or tongs and remove as much as you can of whatever you see. Run water down the drain to test. If it’s still clogged…

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4. Manually turn your blades to try breaking up clogged materials. You can usually find the allen screw at the bottom of the disposer. Rotate the ¼“ allen wrench in each direction a handful of times until the wrench spins freely with a finger. (Manually turning the blades on your disposer will help you identify where the clog is, lets the blades move slower, and not get stuck as easily to slowly break down materials.)

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5. Pour some dish soap down the drain and run hot water down for a few minutes continuously. This will help remove any minor grease blockage.

MOLD / FUNGUS:

• We take mold very seriously and will act with the utmost priority in handling any substantiated mold concerns since mold can cause unpleasant odors, damage to walls and floors, and even a host of health problems.
• It is important to know that household mold primarily thrives in damp, humid areas such as basements, showers and areas around heating and cooling appliances.
• Mold can grow anywhere it can find oxygen, moisture, and organic material. Mold strains are found particularly in damp, humid areas of the home, most commonly in basements and bathrooms.
  
  At Home Remedies:

• The best way to guard against mold in your house is to ensure there are no active leaks or areas where moisture is collecting regularly.
• Ventilation is also very important, more so than any other methods to prevent mold growth, especially in your bathroom. They are notorious for this due to the constant humidity from using plumbing fixtures (shower, bath, sink). Opening a window and/or using the vent fan for about 10-15 mins after use will go a long way in preventing a potential mold issue.
• Special Note on Bathrooms: Mold in bathrooms tend to be eradicated easier than the hardier kinds found in basements and crawl spaces. Such mold removal can even be achieved without using harsh chemicals. Using vinegar will create an environment too acidic for mold to survive, so applying a coat of it to your shower stall or bathroom floor can work to eradicate existing mold and prevent future growth. Simply mix three parts vinegar and two parts water in a spray bottle, spray on, let dry, then wipe clean after an hour or so. An application once every    1 – 2 weeks should be sufficient to keep bathroom mold at bay.
• Although these types of mold are not serious, life threatening strains, it is still unsightly and can cause minor to moderate health issues. Possible side effects include nasal and sinus congestion, runny nose, respiratory problems (wheezing, difficulty breathing, chest tightness, cough, throat irritation, sneezing fits) chronic tiredness, itchy eyes, and headaches.
• Important! Since these symptoms are common and could be linked to other health issues identifying that there is, in fact, mold somewhere is necessary to correctly diagnose a mold problem and treat it immediately.
• For non-toxic species of mold and less severe mold growth, there are many DIY solutions for prevention and control. Hard surfaces, such as tile, linoleum, bathtubs, etc… can be treated with a borax and water solution, vinegar, or by using commercial products containing ammonia and bleach (we do not recommend using bleach for safety reasons).
• Special Note on Basements: Mold in the basement is a common problem, but by understanding how to identify problem areas and prevent and control mold growth, you can avoid the unhealthy spread of basement mold and subsequent service appointments.

• Here is a link to the CDC’s website on mold. 

• Mold Prevention: we usually apply special paint in a bathroom that has no vent fan, or most times even with a vent fan, to impede and prevent future mold growth and service calls. To achieve this, we use semi gloss paint and mix in a mold prevention additive.

ELECTRICAL:

FURNACE:

It is very common that many of our service calls in this area of repair come back as “user error” that result in an unfortunate chargeback to the tenant. To avoid this, there are a couple quick tests you should run at home first. These tests should only take about 5 – 10 minutes!

Test #1

Double check the following before requesting service for your furnace. If you are unsure how to check, please click on the link for a quick informational video:

• thermostat batteries
• tripped breakers
• furnace filter

Test #2

This is an audio test based on what you hear coming from your furnace. Once your thermostat is seat to heat and fan set to auto (digital), or if you have a dial thermostat and the dial is set to a temperature that is higher than the current interior temperature, pay attention to any noise you hear from your furnace. For example, do you hear the fan come on immediately, or after a short period of time? Do you hear other noises, and how loud or frequent are they?

 *Please understand that after-hours or weekend repairs are not guaranteed outside of extreme emergencies. It is likely that necessary parts for repair are not available on weekends or after hours, so try to plan accordingly.

Disclaimer – 24 Hour Notice of Intent to Enter: 

Some repairs we are legally required to address on a very strict timeline as required by City regulations and the Ohio Revised Code. Please understand that these situations may not coincide with your availability.

Common situations include, but are not limited to, health/safety hazards, life threatening situations, basement floods, city inspections and their subsequent compliance repairs. 

Often times in these situations, working out a day that fits is not possible, therefore we will email you a legal notice of intent to enter no less than a full 24 hours before the scheduled appointment.


 Any help from you in this matter is greatly appreciated!