Phone: (216) 664-3130

Fax: 216-664-3038

Email: websiteinquiries@clevelandwater.com

Notes: The utility must stay in the landlord’s name. A tenant may create a sub account under their name but in order for them to do that, the tenant must go to the water company’s office and provide a copy of the lease agreement, valid ID, and whatever the deposit may be for the property. The security deposit vary from property to property.

The bill will be sent to the account holder and if there is another sub account, the bill will also be sent to that account, you cannot request multiple bills to be sent out. The Property Management Agreement is sufficient enough to allow us to start service or change an existing account.

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Phone: 800-362-7557, 216-736-5313

Fax: 1-866-452-3940

Notes: Utility must be in the landlord’s name if it is a single meter property, if there are multiple meters, the tenant may then have the utility in their name. Proof of tenancy is only required if there is an outstanding balance or if it is suspected that one of the persons in the home owes the utility company or has committed Gas theft. Proof of tenancy would be id and lease documents.  

If you are starting or transferring service to five or more properties, you must fax information to RESEARCH AND RESOLUTION DEPARTMENT. The information they require are the business name, tax number (if you are not transferring a company, you will need the individual’s social security number), name of person responsible for the account, number of contact person, address to send the bill to, contact person and number in the case that an appointment for hook up needs to be scheduled. There is only one billing address allowed, however, a landlord can have a notification set up if the property is scheduled to have the gas disconnected or if the tenant has scheduled to have the gas turned off. A Property Management Agreement between the landlord and us is acceptable to make changes to service. Meters are read monthly and billing is done monthly unless there has been a transfer of service in the middle of a billing cycle.

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Phone: 800-589-3101, 800-633-4766

Fax: 440-326-3240

Notes: It is up to landlord, if they want to keep utilities in their names that is fine, they can also have utilities in the tenant’s name. Tenant may need to show proof of residency only if there is an outstanding balance owed. The security deposit is determined on roughly how much the property’s usage will be. Security deposit can be added to first month’s bill and if switched into tenant’s name, within a year the security deposit will be transferred back by check.

Questions that are asked when transferring a company’s utilities: Need address of the company, property name/company name, tax identification number (if you are transferring an individual’s utilities and not a company, you will need their social security number), credit check done on company name, what is the primary source of heat? Is the water heater gas or electric? They will allow you to enter a different mailing address for the bill to be sent to. Multiple bills may be sent out at no extra cost. If utilities are in the tenant’s name, the tenant must request this otherwise, we will nor will the landlord be able to have access to bill. Change of service cannot be faxed, person must call in themselves. We can call on a person’s behalf only if we have verification information so it is good to get the client’s social security number. Ohio Edison sends bills every month as well, they attempt to take the meter reading every month.

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