Phone: (216) 664-3130
Fax: 216-664-3038
Email: websiteinquiries@clevelandwater.com
Notes: The utility must stay in the landlord’s name. A tenant may create a sub account under their name but in order for them to do that, the tenant must go to the water company’s office and provide a copy of the lease agreement, valid ID, and whatever the deposit may be for the property. The security deposit vary from property to property.
The bill will be sent to the account holder and if there is another sub account, the bill will also be sent to that account, you cannot request multiple bills to be sent out. The Property Management Agreement is sufficient enough to allow us to start service or change an existing account.
Phone: 800-362-7557, 216-736-5313
Fax: 1-866-452-3940
Notes: Utility must be in the landlord’s name if it is a single meter property, if there are multiple meters, the tenant may then have the utility in their name. Proof of tenancy is only required if there is an outstanding balance or if it is suspected that one of the persons in the home owes the utility company or has committed Gas theft. Proof of tenancy would be id and lease documents.
If you are starting or transferring service to five or more properties, you must fax information to RESEARCH AND RESOLUTION DEPARTMENT. The information they require are the business name, tax number (if you are not transferring a company, you will need the individual’s social security number), name of person responsible for the account, number of contact person, address to send the bill to, contact person and number in the case that an appointment for hook up needs to be scheduled. There is only one billing address allowed, however, a landlord can have a notification set up if the property is scheduled to have the gas disconnected or if the tenant has scheduled to have the gas turned off. A Property Management Agreement between the landlord and us is acceptable to make changes to service. Meters are read monthly and billing is done monthly unless there has been a transfer of service in the middle of a billing cycle.
AT&T Phone: 800-288-2020
AT&T Fax: 302-655-5049
AT&T Notes: This is also the same as U-Verse. This service can be put into the tenants name. This is done by a ‘Name of Change Responsibility’ form. The company MUST speak with person who is having the service installed. There is a credit check done, however, it is very rare that a security deposit will be required. Only required in extreme cases where the person owes hundreds to the company. The person connecting the service will need to provide name, date of birth and social security number.
If the service is initially in the landlord’s name, the landlord must call AT&T, let them know that there will be a change of ownership of the account, then the tenant must call and provide information. The switch of service from landlord to tenant is instant as of the tenant calling. The information cannot be faxed and a Property Management Agreement is not acceptable. Also, this company does not utilize multiple billing in anyway, only the owner of the account can receive information or change information on the account. The bill will come out monthly on the date that service has commenced.
Click here for AT&T
Time Warner Phone: 877-772-2253
Time Warner Fax: 330-633-7970
Click here for Time Warner
Windstream Phone: 866-445-5880
Windstream Fax: Corporate – 918-664-6876
Click here for Windstream
Brook Park is located in the suburbs of Cleveland and part of the Cuyahoga County. According to the Census of 2012, the total population is 19,003 people. Their education is joined with the Berea School District. Brook Park is noticed as the home of Melanie Murphy. Brook Park zip code is 44142 and the area code is 216.
Phone: NEORSD – 216-881-8247
North Olmsted Utilities: 440-716-4151, 440-777-8000
Fax: NEORSD – 216-881-8247
Click here for NEORSD
Click here for North Olmsted Utilities
Phone: 800-589-3101, 800-633-4766
Fax: 440-326-3240
Notes: It is up to landlord, if they want to keep utilities in their names that is fine, they can also have utilities in the tenant’s name. Tenant may need to show proof of residency only if there is an outstanding balance owed. The security deposit is determined on roughly how much the property’s usage will be. Security deposit can be added to first month’s bill and if switched into tenant’s name, within a year the security deposit will be transferred back by check.
Questions that are asked when transferring a company’s utilities: Need address of the company, property name/company name, tax identification number (if you are transferring an individual’s utilities and not a company, you will need their social security number), credit check done on company name, what is the primary source of heat? Is the water heater gas or electric? They will allow you to enter a different mailing address for the bill to be sent to. Multiple bills may be sent out at no extra cost. If utilities are in the tenant’s name, the tenant must request this otherwise, we will nor will the landlord be able to have access to bill. Change of service cannot be faxed, person must call in themselves. We can call on a person’s behalf only if we have verification information so it is good to get the client’s social security number. Ohio Edison sends bills every month as well, they attempt to take the meter reading every month.
Phone: 800-288-2020
Fax: 302-655-5049
Notes: This is also the same as U-Verse. This service can be put into the tenant’s name. This is done by a ‘Name of Change Responsibility’ form. The company MUST speak with person who is having the service installed. There is a credit check done, however, it is very rare that a security deposit will be required. Only required in extreme cases where the person owes hundreds to the company. The person connecting the service will need to provide name, date of birth and social security number.
If the service is initially in the landlord’s name, the landlord must call AT&T, let them know that there will be a change of ownership of the account, then the tenant must call and provide information. The switch of service from landlord to tenant is instant as of the tenant calling. The information cannot be faxed and a Property Management Agreement is not acceptable. Also, this company does not utilize multiple billing in anyway, only the owner of the account can receive information or change information on the account. The bill will come out monthly on the date that service has commenced.
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Realty Trust Services, LLC 29550 Detroit Road, Westlake, OH 44145
Main Office 440-427-0123 | Rental Showing/Leasing: 440-484-5800 | Landlord Sales 440-220-7300 | Fax: 866-632-9006
Copyright © 2021 Realty Trust Services - All Rights Reserved. We may send out a monthly newsletter if you contact us through our web form. Andrew W. Morris is a licensed real estate broker with the State of Ohio (BRK.2008004009). Realty Trust Services,LLC is registered with the State of Ohio as a real estate company (REC.2009001863). This page was last updated December 12, 2021.