How Do We Lower Risk For Our Clients and What Warranties Do We Offer?
Lowering the risk
The question that always comes up is “How do we reduce risk for our clients?”We serve two different groups here at Realty Trust Services, Landlords and Tenants. Landlords often take on a great deal of risk whenever they get a new tenant. We reduce that risk by getting into the following three attributes of good tenants:
1.) Do they make their payments on time?
2.) Do they do their due diligence when making payments?
3.) What is their income?
We could also reduce risk by charging large deposits, but ultimately that doesn’t help when it comes to a new tenant. I can charge a very high deposit or I can charge no deposit with a tenant that I trust. This is part of those CORE values that help us to reduce risk. How do we get there?
Reducing risk through our Core Values
So what do we do to reduce risk for you, our clients? We build a foundation of trust which is at the core of our THREE values:
1.) Transparency. We remain transparent to you throughout the process of managing your property, before we manage it, and in the case you move on from us after we manage your property. We understand that this is an investment for you today and tomorrow.
2.) Empathy. Understanding you. Putting ourselves into your situation and what you want. Empathy is Key to understanding who you are as a client.
3.) Education. We constantly strive for improvement. That means that we are constantly educating ourselves. On a monthly basis we are reading books as a group that will help us with the integral systems that better serve you.
The Warranties that we offer
Our warranties come down to one thing: 100% satisfaction guaranteed. We want you to be satisfied with the services that we offer to you. Our Warranties are:
1.) We start with a 1 Year Management Contract, however you may opt-out at any time with a simple 14 day notice. We only ask that you do so within a 14 days of the end of the month so that when the next billing cycle for your tenant comes the transition is smooth.
2.) A tenant warranty that is pro-rated based on the length of time your tenant lives on the property. Does your tenant live there only six months? Than your charge is 50% of the fee. Does your tenant only live there for three months? Then you pay 25%. It’s that simple.
3.) If we are unable to lease your property we will waive the next management fee under the following two conditions:
A.) 30 days after renovations have been completed or
B.) 30 days after the last tenant vacated the property.
Our 5 Point Service Guarantee
1.) All Correspondence will be responded to within 1 business day from your portfolio manager or Andy himself. If you call us on a Friday we will respond to you by the end of Business on Monday.
2.) Money will be wired to your account on time, every time. We do weekly payments via ACH and bi-monthly payments to owners via check. Guaranteed.
3.) No hidden surcharges. This ties in with one of our core values, Transparency. All of our charges are explained both in your contract and on our Pricing page. We will also send notification of maintenance costs to you.
4.) We offer 24 hour maintenance requests. That includes the ability to reach us at any time within 24 hours including for emergencies.
5.) If it comes down to it we handle the evictions. We will pay for the costs up front and then you can pay us back. We will use the Ohio Revised Code to evict tenants and use the proper methods to evict when absolutely necessary.
If at any time you feel as if though we have not met our 5 Point service guarantee you can simply request a refund on our monthly management fee.
If you want any more information please feel free to contact us in the comments below or by contacting us directly via phone at 440-220-7300