Tag Archives for " property maintenance "

How are pests handled?

Whether it is nesting mice, pesky bed bugs, or gnawing termites, pests are unfortunately a frequent headache to property owners. On one hand, professional extermination can be pricey, and in certain situations, there can be health concerns depending on the chemicals used and the level of care used by those doing the extermination process. However, in many circumstances, if you don’t get professional help in order to exterminate a pest problem, you can put your tenant’s health at risk as well as cause damage to your property.

But who should be addressing a pest issue? The landlord? The tenant? The answer to that question varies. When a call comes in for pests, we encourage your tenant to handle the issue themselves using easy to find, affordable over the counter pesticides. If the tenant can prove there is an infestation (defined as “to inhabit or overrun in numbers or quantities large enough to be harmful or threatening”), then the landlord will need to send out professional services. We normally ask for pictures to prove there is an infestation.

Pests can be a very frustrating issue for both landlords and tenants.

Any boring insects, such as termites, need to be handled right away as it’s damaging to the property. If it’s clearly not the tenants fault, you as owner would be liable. Bed bugs, however, are usually something that is brought by the tenants. We suggest you have them take care of it themselves. However, be aware that the tenants can call a city health inspector and they can make the landlord pay for a bed bug infestation.

The responsibility of pest extermination for multi-family properties often falls on the landlord because it can be hard to prove which one of the tenants caused the situation. On either case, it is important to keep an open channel of communication between landlord, tenant, and ourselves in order to get rid of any pest problem as soon as possible.

The Importance of Video Inspections for Property Management

As a property manager, our ultimate goal is to make investment property ownership a stress-free and profitable experience for the property owners we work with. There are many ways we do that and we are constantly striving to find new ways to meet the needs of our property owners.

One of the many services we offer are video inspections. This includes a recorded walk through of the apartment prior to a new tenant moving in as well as a recorded work through of the apartment when the tenant moves out. Video inspections are also provided when large repairs or improvements are being recommended.

We have found the use of video inspections to be beneficial for both us and the property owners we work with. When a property owner decides to work with a property manager, there is a certain level of trust that has to grow in order for that relationship to work.

A video inspection is really efficient and beneficial for all parties involved in a lease.

For example, when a manager contacts the owner to let them know about repairs needed to the property that will cost the owner money, the owner has two options:

  1. Trust the manager is making a good and necessary repair
  2. Refuse the repair until you get verification that it was absolutely necessary. This creates an awkward situation for both the owner and the manager.

One thing we do to eliminate the potential for an awkward situation and to build that trust with the owners is to conduct video inspections. This is effective in several ways. You can see a lot more detail in a video that you can in photo, and it allows us to zoom in on areas of damage while still providing perspective on where the damage is within the property.

A video can also provide a better overall view of the property. This can be especially helpful when comparing the condition of the property when a tenant moves in compared to the condition of the property when the tenant moves out.

Limitations of video inspections

Video inspections can be limited in that it creates a sometimes long process; particularly if you have to look through an entire video just to find one area of damage. However, we mitigate that limitation by using the video inspections in conjunction with a written inspection report.

For example, if a property has exterior damage that needs to be addressed, we can provide a written report detailing the damage, repairs needed, and expected cost along with a video of the damaged area. In this respect, the video will enhance the information provided in the written report.

Interior video inspections while a tenant is living there are sometimes difficult to get due to valid privacy issues for the tenant. However, this particular limitation can be addressed on a case-by-case basis.

Benefits of Video Inspections

By providing the video inspections along with inspection reports we are building trust between us and the property owner while eliminating a possible awkward situation of the property owner feeling the need to ask for verification of property damage and repair estimates.

Videos are also helpful when a case goes to court. We have found that video is significantly more effective when a tenant needs to be evicted or taken to court and there is property damage involved. Getting a video tour of the damage has a greater emotional impact than photos. The videos can also be used to show a clearer before and after condition of the property in court.

If a deposit is withheld due to damages and the former tenant argues that they deserve all or part of their deposit back, it is the property owner’s responsibility to prove the damages were legitimate and caused by the tenant. This is when before and after videos are most useful.

Video can also be used to lease properties faster and more effectively. How to leverage the power of video to promote your properties will be covered in How to Use Video to Lease Your Property Faster.

What are your maintenance fees?

As Cleveland, Oh property managers, we understand the role proper maintenance plays in tenant retention.

Finding out what a property manager charges for maintenance is vital. You also need to know  requests are handled before entering into any kind of agreement. Property managers may differ wildly on how they handle maintenance issues and charges.

The first question for us is “Is there an actual maintenance problem or just tenant complaining?” When repairs are needed, we forward them to the owner, so there are no surprises.

We’ve tried working with outside people, but we found we were not completely happy with that. There was always the risk that the work was not getting done or not getting done to our standards. Outside maintenance was also very expensive. For those reasons, we work with an in-house maintenance crew.

The more we use the same people, the more we trust them and the better they understand our expectations. We also have more control over what they did, when they worked, and the amount spent on repairs and upgrades. Being able to control costs, allows us to pass that savings on to our property owners.

We’ve been able to help with costs when mistakes are made. We stand behind our guy’s work, and we believe we’ve been able to balance quality and cost.

If tenants feel the property is not maintained and their concerns are not addressed, they will move. That creates a significant cost to the owner. We do our part to take care of the properties and keep the tenants happy.

We have set maintenance costs. I won’t go over that here because they change periodically.

Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

 

What needs to be done before leasing my house

We utilize the best available resources to make your properties profitable.

With everything we do there is a process and a checklist. This helps us to get things done quickly and effectively without the worry of forgetting something. This includes a checklist with everything to do before leasing your house.

When a tenant moves out.. the first thing we do is a move out inspection and security deposit accounting. The move out inspection allows us to determine the condition of the property compared to the property’s condition when the tenant moved in. After determining if there is any damage, we prepare the security deposit accounting, which MUST be provided to the tenant within 30 days of them moving out by law.

The next step before leasing making needed repairs. This step is important to us. Some property owners prefer to not make any repairs as a means of saving money and simply charging less rent since the property is not in perfect condition. However, our philosophy is the better condition the property is in, the better quality tenants we attract. Better quality tenants take better care of the property while they live there and there will be less damage. It creates a positive cycle.

Once repairs are made, the property is thoroughly cleaned from top to bottom. We have an amazing cleaning person on staff, who follows a detailed checklist. We’ve received plenty of feedback on how well she does. Making sure the property is thoroughly cleaned has a big impact. People will pass on a property that is dirty. It suggests that it was not well cared for.

We also paint. Any rooms or walls that are marred or too dirty are painted. Touch-ups never work because you can always tell. At the very least, we paint the entire wall. We generally go with neutral colors, but we do experiment with accent walls. Again, the better quality the apartment is, the better quality tenants we attract. We also make sure there are window blinds throughout in a neutral color.

Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

 

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