Category Archives for "Property management"

So what rights do landlords have in Cleveland?

Usually when we think about landlord and tenant rights, we think about how the law seems a little bit skewed towards tenants over landlords. This turns out to be especially true when speaking about giving tenants the benefit of doubt, and at times even extra rights outside what is outlined in the law, by a judge in certain situations. But where exactly do landlords stand in all of this? Let’s talk a little bit about the most important rights landlords possess at the time of being in a lease agreement with a tenant.

1.- You can ask for as much as you want.

It’s important that you know what you’re entitled to as a landlord, according to the law.

As a landlord, you are entitled to ask for as much money for your property as you want. This is something completely permitted by the law, and you can go as low or high as you desire. However, it’s not wise to go way too high or way too low – we will provide you with advice in regard to this, usually leaning to asking for more at the beginning, and then work it out with the tenant from that. As well as paying mind to market feedback in order to help you decide on a good starting price. Remember you CAN ASK for as much as you want, but you CAN’T FORCE anyone to pay as much as you want. So, sometimes it boils down to negotiating in good terms.

2.-You can set your own terms for the lease agreement

When entering into a lease agreement with a tenant, you have the right to set your own terms for the use of your property AS LONG AS they don’t enter into conflict with what is stipulated by the law. It’s also really important for you not to violate any of the anti-discrimination statutes that the law stablishes (which are ever expanding in different ways from state to state). One way to avoid falling into this when evaluating for possible tenants is to keep your focus on non-subjective aspects, and making your case from them, such as credit history, when trying to filter out potential tenants that have a heavy criminal record for example. You also need to keep in mind that the type of tenants your property will bring in will definitely depend on its level of attractiveness. When helping you find a tenant, we have a very specific screening process that we follow, designed to take all of this into consideration so we can help you find the best option.

3.- You can evict tenants for non-payment of rent and sometimes non-money related situations

The law states that if a tenant does not pay rent, he/she can be subject to eviction by their landlord. It is really important to pay mind to other types of payment besides the official rent amount when considering this option. For example, utility bills can be considered as a form of rent. If tenants are obligated to pay for these according to the lease agreement, their non-payment can be used as cause for eviction. This holds up even if the lease contract has been renewed or still has a longer period of time remaining before it ends. In our case, one of our lease clauses specifically states that non-payment of utilities is considered non-payment of rent and this can be cause of eviction if neglected.

At the same time, if the tenant enters into a violation that materially affects health and safety, you must give the tenant a 30-day window of time along with a notice, to resolve this issue. After this time has passed you can file for the tenant’s eviction if the tenant has not resolved the violation, even if they have been paying rent on time.

4.- You have the right to access the property after a 24-hour notice.

As long as you provide your tenant with a 24-hour written notice, you can access the property for inspection or any other purpose that you as a landlord deem reasonable. This can be made in form of the postal service, or even e-mail. We recommend that along with the written notice, a call is placed in order to let the tenant know a notice has been sent, this way it’s impossible for them to claim to have missed reading the e-mail or the document in paper. It’s important as a landlord though, to avoid entering in any behaviour that could be considered intimidation – as this is not permitted by the law. This becomes even more important for delicate situations in which the relations with the tenant have already deteriorated for other reasons or when an eviction process has been set in place and there is tension between both parties.

You can also access the property without notice if you believe as a landlord that an emergency-type of situation exists (a gas or water leak), and proof needs to be presented in relation to this emergency, in order for it not to be a violation.

5.-  You have the right to get your property back in the state you delivered it to the tenant

This pretty much holds up for every aspect of the property EXCEPT for what we know as “ordinary wear and tear”. We will speak more thoroughly about this aspect on a different post, but it’s basically really unclearly defined by the law. In order to counter this ambiguity, we have a very detailed process in which we take photos and videos; then we present potential percentage values of responsibility for both tenant and landlord, and we keep these open for negotiation – usually starting high and leaning towards the landlord’s favor and negotiating from there while making value judgements.

Our aim is to keep this out of court, but if you do wish to take it there, it’s important to consider that if your claim as a landlord doesn’t hold up and you lose, you will end up paying double the value of the tenant’s security deposit -hence why we try to negotiate out of court and try to keep it reasonable for both parties.

6.- Other rights

Just by owning the property, you’re pretty much entitled to a whole bundle of other rights, and you transfer some of these to the tenant, when entering into a lease agreement. For example, as a landlord, you never transfer your rights to your property’s title and deed through the agreement. The only thing you transfer from yourself to the tenant is the right of access for the period to the lease. You keep this right to a certain extent, but as we mentioned before, there are limitations.

This is just one example of those additional rights, and we consider that it’s important for you to be familiar with at least the most important ones, but if you’d like to inform yourself on the details on the rest we offer you a link to the document “Tenant/Landlord Rights and Obligations”, this is a pamphlet provided by the Ohio Bar Association. The link is below.

Should I register my Cleveland OH property with the county and city?

Registering your property is one of the basic steps you need to deal with in order to get into doing business

Many people that want to begin investing in properties have a very common doubt right off the bat – Should I be registering my Cleveland property with the county and city? And how? This question is pretty understandable, since some new owners are not from Ohio, and some are actually trying to get into the game for the first time, so it’s our job to help you understand how the system works and what is the most convenient path for you.

The short answer is yes, you should register your property. It gets a little more complicated than that though. But let’s take it one step at a time. First, let’s refer to county level. You should definitely register your property with the county. It’s actually a misdemeanor if you don’t. It’s a really easy process, you only need to fill out a form and turn it in, and it’s free. We usually do this for our clients right away, even if they don’t ask us to do it, it’s pretty standard.

Municipality level is different. We take care of business in around 30 different municipalities, and around half of those require registration. Out of those, the cost to register a property varies a lot, ranging from $30 to $325. Then, the enforcement of this registration fee is different as well for each municipality; for example, some of them just make it work with the people that actually register, not trying to enforce it at all; some of them tell you that they will enforce it if you don’t register, but they don’t really have a staff to go after you. So basically, the cost of not doing it varies a lot depending on the municipality. Either way, we always recommend to comply with the law and register no matter which municipality your property is in, it’s the good thing to do, and you’re being a good citizen (regardless of its constitutionality).

Here are a few examples where registration might not be advisable:

The first example would be a situation in which you have just acquired a property, and it’s not registered; or maybe you have owned the property for a long time but never registered it. In the case that they never went after you for not registering check with counsel but it might not be in your best interest to register because: 1) They probably won’t go after you if they haven’t done it before; 2) Even if they caught you, the punitive fee that you would be incurring wouldn’t be much different than what it would be if you turned yourself in for not registering in the past. This type of situation means not registering will may place you in a better situation than trying to comply and actually getting you into trouble.

The second example is related to rental registration. In certain municipalities, in order to register your property for rental, they will freeze your ability to actually lease the property for about 15 days or so until it goes through. This means you’d be losing those days’ worth of rent. Renting the property within that period of time, would incur a violation fee which could be a minor amount in comparison to the extra rent. In this case you might choose to go ahead and rent your property and violation fee.

Whether you should register your property depends entirely on the specific context and your own comfort level however with our clients we always confirm registration by default and register your properties if they are not registered already with the appropriate municipalities.

Did your property manager lie to you about value?

After years of experience in the industry I have learned that it’s a really common practice for many real estate agents to not only mis-value properties during their first encounter with the owner, but also declare a fixed price for it, in hopes of trying to get your business. This goes for both rental price evaluation and sales price evaluation.  You would think that, since they are professionals, they probably know about this and have the expertise needed to place a price on your home or apartment with one look. Well you would be wrong.

One very important thing to remember is that value is not a synonym of price. In general terms, the word price represents the amount of money that is asked for in order to purchase a certain something. Pretty basic right? That’s when value comes in. Value represents the actual benefit you are gaining by paying a price at the time you make a purchase. Value is that extra space you would love to have in your bedroom for a triple dresser. Or those extra square feet you need in your backyard for the vegetable garden you want to grow. Or a good view of the beach from the second floor.

And this is why stating that your property is worth a fixed amount and can only go for a certain price is plain wrong. It is wrong because even when an expert is able to assess the approximate worth of a property based its characteristics and recent history, a whole set of additional circumstances go along with that into actually defining the end value of the same property for individual potential buyers.

Maybe there’s a very specific circumstance in relation to the neighborhood surrounding the property that will give one buyer a less attractive standpoint in regards to the value of the property while at the same time, another person will actually offer an additional premium due to the fact that its really close to their workplace. In the second case, as this happens, and this new offer appears due to a single need met by this specific property, the market value begins to vary. This is basic supply and demand going into action.

Being lied to about the value of your business and finding out later can be a taxing experience.

For this same reason, when stating a property’s potential worth, it’s common practice to use ranges when speaking about actual pricing. This way agents take into account a variation of value that a set of different additional circumstances offer, as well as other changes in market behaviour that could very well affect the value of the property at any given time.

So, if you get to meet a new agent and he/she instantly states a fixed pricing for your property, always remember – they are either lying to you, or they have a crystal ball.

Should I have someone manage my rental properties?

rental properties

Investment property comes with unavoidable risk.

This is a question I hear a lot. People want to know if they should manage their rental properties themselves or hire a property manager. In order to answer that question, I have a couple questions for you.

Do you have real estate experience and can you handle high stress situations? Managing rental properties is a stressful job. Are you the kind of person that can stay calm and level-headed in a stressful situation? Can you manage emergencies calmly? Can you keep your cool when someone is trying your patience? These are some of the attributes you need to deal with tenants on a day-to-day basis.

Tenants bring drama and have ways of attempting to control the situation. They may call in the middle of the night or make constant demands. They may try to guilt you into accepting their excuses for not paying rent or for making concessions you wouldn’t normally agree to. Can you deal with these emotions? A manager will insulate you from possible mental and emotional abuse.

Having  a manager helps with these emotions by dealing with the tenants directly. Managers create a buffer between you and the chaos. However, there are some emotions a manager can not help alleviate.

Can you handle the emotions that come with risk and property ownership?  A manager can help deal with the tenants but they cannot take out the risks involved. This is addressed in Should I be a Landlord? There will always be risk in owning rental properties. Things happen. Bad tenants happen. Property damage happens. natural disasters happen. As property managers we work to decrease many of the risks, but we cannot promise they will never happen. You have to be able to deal with the risks that come along with owning rentals.

Do you have the time to manage your properties?  We take care of the day-to-day needs allowing you to use your time in other ways. We have several successful systems in place that allow us to manage a multitude of properties seamlessly.

Are you a control freak? We see this a lot with landlords that have been in the business for years and have been managing their own properties. They want us to do everything their way, but that won’t work for us. Our systems work and to try to manage different properties using different systems or procedures would be hectic and take way too much time. When landlords decide to work with us, they need to take that leap of faith and allow us to manage them our way using our systems. If this is something you can not let go of, you may be better offer hiring an employee to help you with the day-to-day work instead of hiring a property manager.

Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

 

 

Help! My Cleveland Ohio properties have statement discrepencies

Cleveland Ohio property managers deal with very diverse properties and tenants.

Statement discrepancies happen. There are a lot of moving parts when it come to property management, and property managers throughout the Cleveland, Ohio area are working with a very diverse group of tenants and properties.

Although it may seem easy enough to add up how much you should be getting in rent and subtract the expenses; there is more to it than that. Rent doesn’t always come in at the start of the month; tenants pay late or make arrangements with partial payments. While some expenses are known at the start of the month, they can also come up throughout the month. These two factors will alter the amount you may think you should be getting.

Especially for owners that are out of town, making reference to past statements can easily get confusing. We have worked to eliminate any possible confusion. We do this by first making sure everyone is looking at the same statement. Sometimes amended statements are sent out when things change, and the problem may be that the property owner is looking at an outdated statement without realizing it.

There are two things we do to get rid of confusion. First, we will email the current statement while on the phone before trying to sort out the problem. Making sure both the property manager and the property owner are looking at the same statement is essential.

Another option we have is doing a screen share through join.me. This allows us to send you a link with a code that will allow you to see our computer screen. Then we can walk you through the statement and answer any questions while showing you were the answers are coming from on the statement.

We firmly believe that communication is the key. The better communication we have the less chance there will be for misunderstandings.

If you have rental property in the Cleveland Ohio area, please give us a call. Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

What to do if you are the victim of threats or abuse.

Abuse

Protecting yourself in the case of Abuse

This is a reality that a lot of us don’t ever want to face. The possibility that someone may hurt us whether through abuse or threats. Realty Trust Services does not condone abuse or threats of any sort between tenants, landlords and tenants, or outside persons. WE TAKE YOUR SAFETY SERIOUSLY. Here are some steps that you can take to protect yourself.

What is Abuse

The state of Ohio has a lot of laws that define what abuse is. They can be found online here:

Sexually Oriented
Ohio Laws and Rules

Abuse
Adult Protective Services

What you can do to help yourself and others

The first thing that you want to do if you are getting abused is get yourself out of the situation. IMMEDIATELY contact your local police department. You have the right to be protected. There are also several different places where you can find further assistance. The National Domestic Violence Hotline is available 24 hours a day, 7 days a week. You can contact them here:

Phone Number

1-800-799-7233

Website

The National Domestic Violence Hotline.

Realty Trust Services wants to make certain each of our tenants feel safe and secure at their home. It is of paramount importance that after a long day of work or taking care of the kids that you come home to a safe and secure place. YOU ARE IMPORTANT TO US.

Paperwork to be filed

There are a lot of laws that cover you in the case of something happening. Here are some links to help you:

Stalking and Sexually Oriented Offenses

Domestic Violence

Juvenile Protection Forms

There are many tools and places that you can contact in the case of domestic violence, abuse, or threats. Realty Trust Services is committed to having a safe living environment for each of it’s tenants.

Why you need a GREAT collector for your property.

Collector

Why you need a Collector

When you first got into real estate investment it may not have occurred to you that it wasn’t always going to be passive or that you would have to be a collector. Real people require real attention and too often they want to make their problems, your problems. Collecting on your investment can be difficult and at times emotionally taxing. Part of what we do here at Realty Trust Services is take care of the following:

1.) Do the collections
2.) Making the phone calls
3.) Making the 3 Day Notices

We take away the emotions of it while also providing the technical and legal expertise needed. We remove the time consuming, form filing, and give you peace of mind.

Talk to us. We are available to answer your questions about being a collector and what we can do for you. Give us a call at 440-227-7300. You’ll be glad you did.

What do you do to lease my house?

We offer a complete marketing program to reduce vacancies.

 

A common question we hear is “what do you do to lease my house?” There are a lot of things we do to market houses, and I could provide you with an extensive list. However, if you want to see what we do to lease houses, go to our website and look up a listing. Then go to Google and search for that property.

You will find the listing is everywhere. We do something with our listings called syndication, which gets it out to 30 to 40 websites right away and it expands from there. We do everything we can to ensure each and every listing is as visible as possible. In addition to syndication, we utilize the MLS listing.

Complete Marketing: We believe in what we call complete marketing. This approach includes pre-market a property if the tenant is still living there, but will be moving. Property marketing includes videos, panoramic images, and 3-D tours. We get as much positive media out there as we can until the property is rented. Approximately 30% of the time, we have the property rented before the previous tenant is moved out. Creating the 3-D tours offers a huge advantage because once created, we can re-use it later during pre-marketing. This can dramatically reduce vacancy times.

We also work to improve our understanding of how people perceive the property. This gives us the opportunity to make the changes needed to make the property more appealing to a broader range of individuals. We are consistently looking at what is and is not working to reduce vacancies and provide better overall service.

Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

 

How much rental deposit do you collect?

People often ask if we collect a rental deposit of the first and last month’s rent. We don’t, and I’ll explain why.

Collecting the first and last month’s rent does not provide a better safety net. The safety net you have is what money is left. That is the rental deposit. There are many key points you need to know about deposits explained in What Cleveland Ohio landlords need to know about large deposits and deposit accounting. Be sure to read about how to handle large deposits.

We collect the first month’s rent and a rental deposit. This is pretty normal in the business. Sometimes, we run specials with lower deposit amounts for those that qualify. With the property owners permission. Qualifying for a reduced deposit as based on the background check. The goal is to get better tenants that will act more responsibly towards the property. Tenants who will take ownership in the look and condition of the home.

The tenant is responsible for damages regardless of how much of a deposit we collect. When damages exceed the deposit, the tenant is responsible. I recommend choosing a quality tenant over a large deposit. Too often, landlords think a large deposit is the best protection. Careful screening can reduce damages and eviction costs.

The goal is to get good tenants that won’t damage the house or stop paying their rent. We make sure to fill properties, and your business remains profitable,  Although sometimes evictions are unavoidable, careful screening reduces the risk. If you have any questions about our policy towards rental deposits, please ask.

Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

 

How do You Ensure that You Find the Best Tenants?

Finding the diamond in the rough with tenant screening.

How do we ensure we are finding you the best tenants for the property?  That is a great question because bad tenants can cost you a lot of money. They can damage the property, not pay their rent, and force us to evict them. All of which cost a lot of money and lead to vacancies.

  1. Marketing. The first thing we do is market the property. By actively marketing the property, we can get a selection of applicants. This gives us the opportunity to choose the best tenants. Then  we screen all applicants.
  2. Screening. When someone is interested in renting a property, we have them fill out an application. We then screen out the ones you do not want living in your property. We have an extensive screening checklist. You can learn more about it by going to 7 Steps to Flawless Tenant Screening.
  3. Landlord verification. Although many landlords will debate the merits of landlord verifications, we believe they are an essential part of the screening process when available. Go to Problems with Landlord Verification in Screening and the Solution to learn more about the advantages and disadvantages of landlord verification, but more importantly, how we mitigate the disadvantages when screening tenants.
  4. Manual checks. Because we take the screening process very seriously, we manually check all local criminal and eviction records. Why is it so important to check criminal and eviction records manually?   Another great question. You can follow the link to read more extensively on the topic. In short, we learned through experience that national background check data bases are imperfect. While they are still a useful tool, they are not sufficient to stand on their own. We also check with the local courts for any recent filings or ones missed.

Tenant screening and marketing work in combination to ensure we have a selection of good tenants to choose from for each and every property we manage, We have several videos and blog posts available on the many things we do to market properties, but a good one to start with is My home is not leasing – some tips for better lease marketing.

Our experienced investment property management team can relieve you of the burden of managing your rental property while saving you some serious money! Call us today at (440) 220-7300 to see how we can help you!

 

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